Complaints handling: a step-by-step approach – 7 February 2023

CGDent live webinar, Tuesday 7 February 2023, 7pm

Through a step-by-step approach, we’ll examine how to handle complaints successfully with real examples of patient complaints. Covering a number of scenarios, including verbal and written complaints, you will gain an insight in to how complaints can be effectively handled to facilitate early resolution.


  • George Wright, Senior Dental Educator and Dentolegal Consultant, Dental Protection Chief Examiner, Faculty of Forensic and Legal Medicine

GDC development outcomes: A

CPD approx 1.5 hours

This webinar is hosted by the College of General Dentistry and powered by our CPD delivery partner, ProDental CPD – register below.

It is free to view live for all dental professionals, and College members also have free access to the recorded webinar and can claim CPD hours for free.  A £20 fee will apply for non-members who wish to claim CPD.

Membership of the College of General Dentistry is open to all registered dental professionals. Membership for dentists is available from £94, and for other registered dental professionals from £33. The full list of CGDent membership rates is at

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