Complaints handling: a step-by-step approach

CGDent recorded webinar, Tuesday 7 February 2023

Through a step-by-step approach, we examine how to handle complaints successfully with real examples of patient complaints. Covering a number of scenarios, including verbal and written complaints, you will gain an insight in to how complaints can be effectively handled to facilitate early resolution.

Speakers:

  • Abhi Pal FCGDent, President of the College of General Dentistry
  • George Wright, Senior Dental Educator and Dentolegal Consultant, Dental Protection Chief Examiner, Faculty of Forensic and Legal Medicine

GDC development outcomes: A

CPD approx 1.5 hours

This webinar is hosted by the College of General Dentistry and powered by our CPD delivery partner, ProDental CPD – watch the recording below.

It was free to view live for all dental professionals, and College members also have free access to the recorded webinar and can claim CPD hours for free.  A £20 fee will apply for non-members who wish to claim CPD.

Membership of the College of General Dentistry is open to all registered dental professionals. Membership for dentists is available from £94, and for other registered dental professionals from £33. The full list of CGDent membership rates is at https://cgdent.uk/membership-fees/

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Introduction to orthodontics: appliances, retention & training

CGDent recorded webinar, Tuesday 31 January 2023

This webinar is the third in the College’s Introduction to Orthodontics series of webinars.

This three-part CGDent webinar series, led by specialist orthodontist Prof Ross Hobson, aims to explore the possibilities and limitations of orthodontic treatment with Fixed Braces, alongside providing an insight into the CGDent Postgraduate Diploma in Primary Care Orthodontics, delivered by the College’s Trusted Provider, IAS Academy.

The series explores some of the most crucial aspects in orthodontic treatment, focusing predominantly on; assessment, diagnosis and planning, fixed appliance therapy and orthodontic retention. These webinars are educationally focused and the goal is to break down an incredibly wide subject into understandable and manageable sessions.

This webinar is the third in the series and discusses orthodontic appliances, retention and training.

Speakers:

  • Prof Ross Hobson BDS, MDS, PhD, FCGDent, FDS, MDOrth (RCPS), FDS (RCS Ed), FDS (RCS Eng), SFHEA; Training Director, IAS Academy; Programme Director, CGDent Diploma in Primary Care Orthodontics
  • Dr Shravan Tewary BDS, MFDS, PGCert(Ortho), MCGDent

Further webinars in this series:

GDC development outcomes: C

CPD approx 1.5 hours

This webinar is hosted by the College of General Dentistry and powered by our CPD delivery partner, ProDental CPD – watch the recording below.

It was free to view live for all dental professionals, and College members also have free access to the recorded webinar and can claim CPD hours for free.  A £20 fee will apply for non-members who wish to claim CPD.

Membership of the College of General Dentistry is open to all registered dental professionals. Membership for dentists is available from £94, and for other registered dental professionals from £33. The full list of CGDent membership rates is at https://cgdent.uk/membership-fees/

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Dental care for patients with diabetes

CGDent recorded webinar, Thursday 26 January 2023

In this webinar hosted by the College and Office of Chief Dental Officer England (OCDO), we explore the importance of non-communicable diseases in an ageing population and focus on Type 2 diabetes.

The webinar addresses the burden of diabetes and its relationship with periodontitis, explaining visually the intimate link between the two diseases and how periodontal therapy can improve diabetes outcomes. The drive from medical organisations for engagement of oral healthcare professionals in helping them manage the diabetes epidemic will be discussed and data shared from primary care dental practices who are engaging in early case detection for diabetes, in line with the 2019 commissioning standard spearheaded by the OCDO. We will finish by looking into the future for oral healthcare professionals as we gradually succeed in putting the mouth back into the body.

Introduction:

  • Dr Abhi Pal, President of the College of General Dentistry

Speakers:

  • Professor Iain Chapple, Professor of Periodontology and Director of Research Institute of Clinical Sciences, University of Birmingham
  • Tashfeen Kholasi FCGDent, Vice President of the College of General Dentistry
  • Jason Wong MBE FCGDent, general dental practitioner and Deputy Chief Dental Officer for England

CPD approx 1.5 hours

GDC development outcomes: B, C, D

This webinar is hosted by the College of General Dentistry and powered by our CPD delivery partner, ProDental CPD – watch recording below.

It was free to view live for all dental professionals, and College members also have free access to the recorded webinar and can claim CPD hours for free.  A £20 fee will apply for non-members who wish to claim CPD.

Membership of the College of General Dentistry is open to all registered dental professionals. Membership for dentists is available from £94, and for other registered dental professionals from £33. The full list of CGDent membership rates is at https://cgdent.uk/membership-fees/

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Introduction to orthodontics: principles of treatment planning

CGDent recorded webinar, Tuesday 24 January 2023

This webinar is the second in the College’s Introduction to Orthodontics series of webinars.

This three-part CGDent webinar series, led by specialist orthodontist Prof Ross Hobson, aims to explore the possibilities and limitations of orthodontic treatment with Fixed Braces, alongside giving an insight into the CGDent Postgraduate Diploma in Primary Care Orthodontics, delivered by the College’s Trusted Provider, IAS Academy.

The series explores some of the most crucial aspects in orthodontic treatment, focusing predominantly on; assessment, diagnosis and planning, fixed appliance therapy and orthodontic retention. These webinars are educationally focused and the goal is to break down an incredibly wide subject into understandable and manageable sessions.

This recorded webinar is the second in the series and discusses principles of orthodontic treatment planning, with an introduction to what fixed orthodontic appliances are and what they can do.

Speakers:

  • Prof Ross Hobson BDS, MDS, PhD, FCGDent, FDS, MDOrth (RCPS), FDS (RCS Ed), FDS (RCS Eng), SFHEA; Training Director, IAS Academy; Programme Director, CGDent Diploma in Primary Care Orthodontics
  • Dr Kuldip S Gakhal BDS, Dip Ortho, FCGDent
  • Dr Shravan Tewary BDS, MFDS, PGCert(Ortho), MCGDent

Further webinars in this series:

GDC development outcomes: C

CPD approx 1.5 hours

This webinar is hosted by the College of General Dentistry and powered by our CPD delivery partner, ProDental CPD – watch the recording below.

It was free to view live for all dental professionals, and College members also have free access to the recorded webinar and can claim CPD hours for free.  A £20 fee will apply for non-members who wish to claim CPD.

Membership of the College of General Dentistry is open to all registered dental professionals. Membership for dentists is available from £94, and for other registered dental professionals from £33. The full list of CGDent membership rates is at https://cgdent.uk/membership-fees/

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The use of clinical hypnotherapy in dentistry

CGDent webinar, Monday 23 January

In this webinar for the whole dental team hosted by the College’s North East and North West Thames Group, we explore the use of clinical hypnotherapy in dentistry.

Dr Ravalia is a lecturer in Conscious sedation at the Royal London Hospital and Pain Management and sedation- Eastman (UCL). He has diplomas in Dental Conscious sedation and Medical Clinical Hypnotherapy, and is a Council member of the Association of Dental Anaesthetists (Council member).

Aims & Objectives

To learn about:

  • The nocebo affect
  • What is clinical hypnotherapy
  • Its application in the dental setting
  • Case studies

GDC development outcomes: A, B

CPD certificates

CPD certificates will be issued upon completion of the webinar feedback survey, which were emailed to your registered email address after the event. The survey link will be open for two weeks after the webinar. Any surveys completed after this date may not be accepted.

Contact: CGDentNorthThames

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Record-keeping in the real world of general dental practice

CGDent recorded webinar, Monday 12 December 2022

In this CGDent webinar, we discuss the importance of comprehensive and accurate record-keeping, fundamental for good clinical practice and essential for delivering quality patient care.

Speaker:

  • Dr Abhi Pal, President of the College of General Dentistry and general dental practitioner

CPD approx 1.5 hours

GDC development outcomes: A, D

This webinar is hosted by the College of General Dentistry and powered by our CPD delivery partner, ProDental CPD – watch the recording below.

It was free to view live for all dental professionals, and College members also have free access to the recorded webinar and can claim CPD hours for free.  A £20 fee will apply for non-members who wish to claim CPD.

Membership of the College of General Dentistry is open to all registered dental professionals. Membership for dentists is available from £94, and for other registered dental professionals from £33. The full list of CGDent membership rates is at https://cgdent.uk/membership-fees/

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Meta-analyses and their appraisal

CGDent recorded webinar, Wednesday 7 December 2022

This lunch and learn webinar is the third in the College’s Research and Critical Appraisal of Evidence series of webinars.

This third CGDent webinar outlines the main elements and key stages of meta-analysis and how to appraise meta-analyses. We examine heterogeneity and its causes, consider the interpretation of a forest plot and look at appraisal checklists.

Speakers:

  • Derek Richards, Specialist in Dental Public Health, Director of the Centre for Evidence-Based Dentistry
  • Dr Mark-Steven Howe, General Dental Practitioner

Further webinars in this series:

GDC development outcomes: A C

CPD approx 1 hour

This webinar is hosted by the College of General Dentistry and powered by our CPD delivery partner, ProDental CPD – watch the recording below.

It was free to view live for all dental professionals, and College members also have free access to the recorded webinar and can claim CPD hours for free.  A £20 fee will apply for non-members who wish to claim CPD.

Membership of the College of General Dentistry is open to all registered dental professionals. Membership for dentists is available from £94, and for other registered dental professionals from £33. The full list of CGDent membership rates is at https://cgdent.uk/membership-fees/

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CGDent Scotland Study Day

Friday 2 December 2022, 9am-5.30pm (Registration from 8.15am)

Glasgow Science Centre, Glasgow

The CGDent Study Day 2022 featured world-class, headline speakers Justin Durham and Finlay Sutton. The event finished with Professor Jeremy Bagg’s Caldwell Lecture presentation on volunteering opportunities within dentistry. Delegates benefitted from six hours of enhanced CPDA, a three-course lunch and the drinks reception.

Programme

  • Professor Justin Durham: Tough, Maddening, and Daunting: is this a real-world clinicians’ view of TMD?

    There are data to suggest clinicians find Temporomandibular Disorders (TMD) challenging to diagnose and manage. This lecture will explore challenges in diagnosis and management of TMD offering practical and evidence-based suggestions to help address these so clinicians feel better equipped to diagnose, educate and manage cases of TMD.
  • Finlay Sutton: Partial dentures that function superbly and look amazing – “The fantastic Scandinavian Hygienic approach

    This lecture explored the construction methods and function of partial dentures which work like removable bridges, protecting the periodontium of compromised abutment teeth. It examined why well designed and well-made partial dentures are valid alternatives (particularly aesthetically) to implant supported restorations. Delegates also learnt the Scandinavian hygienic partial denture design system to cover all combinations of missing teeth which anticipate future abutment failure allowing artificial tooth additions onto cobalt chromium minor connectors of the denture later.
  • The Caldwell Memorial Lecture presented by Professor Jeremy Bagg and colleagues: The MalDent Project – Progress through Partnerships

This study day could be attended in person or virtually.

Alongside the study day programme, delegates were invited to visit the accompanying 30-stand trade exhibition. Free parking was available.

6 hours CPD

For dental professionals practising in Scotland, CPDA was available for two sessions.

Study Day fee

CGDent member: £199

Dentist non-member: £299

Special rate for FD / VDP / Retired Dentist / Technician / Hygienist / Therapist / DCP / Practice Manager: £129

To read a review of the 2021 CGDent Scotland Study Day, visit our blog.

Membership of the College of General Dentistry is open to all registered dental professionals. Membership for dentists is available from £94, and for other registered dental professionals from £33. The full list of CGDent membership rates is at https://cgdent.uk/membership-fees/

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Preventing wrong tooth extraction

CGDent recorded webinar, Tuesday 15 November 2022

This CGDent webinar examines ways to mitigate wrong tooth extraction in primary care oral surgery and considers how human factors and non-technical skills can affect a patient’s care journey.

Speakers:

  • Dr Mick Horton, Trustee of the College of General Dentistry, General Dental Practitioner
  • Kevin Lewis, Consultant Editor for Dentistry Magazine and Former Dental Director at Dental Protection and a founding Trustee of the College of General Dentistry
  • Dr Anshu Sood, Specialist Orthodontist

GDC development outcomes: A, C, D

This webinar is hosted by the College of General Dentistry and powered by our CPD delivery partner, ProDental CPD – watch below.

It was free to view live for all dental professionals, and College members also have free access to the recorded webinar and can claim CPD hours for free.  A £20 fee will apply for non-members who wish to claim CPD.

Membership of the College of General Dentistry is open to all registered dental professionals. Membership for dentists is available from £94, and for other registered dental professionals from £33. The full list of CGDent membership rates is at https://cgdent.uk/membership-fees/

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Statistics in the real world

CGDent recorded webinar, Wednesday 2 November 2022

This lunch and learn webinar is the second in the College’s Research and Critical Appraisal of Evidence series of webinars.

This second CGDent webinar provides an overview of key statistical terms needed to support critical appraisal. We explore statistical terms and their real-world interpretation and discuss the difference between statistically significant and clinically significant results.

Speakers:

  • Derek Richards, Specialist in Dental Public Health, Director of the Centre for Evidence-Based Dentistry
  • Dr Mark-Steven Howe, General Dental Practitioner

Further webinars in this series:

GDC learning outcomes: A C

CPD approx 1 hour

This webinar is hosted by the College of General Dentistry and powered by our CPD delivery partner, ProDental CPD – watch the recording below.

It was free to view live for all dental professionals, and College members also have free access to the recorded webinar and can claim CPD hours for free.  A £20 fee will apply for non-members who wish to claim CPD.

Membership of the College of General Dentistry is open to all registered dental professionals. Membership for dentists is available from £94, and for other registered dental professionals from £33. The full list of CGDent membership rates is at https://cgdent.uk/membership-fees/

Sign up to the College’s monthly newsletter